Facility Reviews Summary

Very helpful and professional. Computer was a bit slow but to no fault of the attendant.

I was recently offered a larger office space in Storage XXtra. The office staff was very eager to get me to pay for the unit. I have been on a waiting list for the unit for 1.5 years. Finally, was informed a unit was available. The staff member was very very persistent in getting me to pay for the unit on that day. She stated I would be responsible for both offices and that I would be reimbursed once I cleared the other office. My problem with the matter was the new office was not ready. The light fixture was cracked, wires was hanging out of the wall, siding was missing, cabinets was dirty, the office was partially painted; walls painted, however trim was not. Dirt and gashes was all over trim ( I took pictures). Management insisted that I accept these arrangements or they could move on to the next person in line. I found their attitude to be very disrespectful and greedy. They wanted their money up front but refuse to fix their unit. I was told they would not paint the trim and replace the nasty carpet that had been used by previous tenant for five or more years. I have pictures of the carpet. They stated the office had been painted and no they would not paint the trim that was gashed and extremely dirty. There were also boxes installed by a tenant into the wall that is probably against code, however I was told they would cover them but would not remove them. Due to the attitude of the owner and the appearance of the office. I turned down the unity. It is my personal opinion that if It was someone else. These items would have been maintained. They were simple and inexpensive fixes.

I dealt with Josh who was professional with a great personality. He was quick at giving the details and efficient. The storage units seem safe and well guarded. The prices are comparable.

Nichole was really helpful in getting me set up with a new storage unit.

Josh helped me with everything! I’m existing customer needing a second unit. He helped me sync my billing, maintain one gate code, and was so patient in helping me choose just the right size. Took the time to try to find one close to my initial unit, climate controlled and even took into consideration the distance from the door to the unit to help make unloading easier for me!! He was wonderful and it added to my ‘thankful for...’ list!!

Very professional staff and clean storage units. The manager Ada was great to work with! Everyone was very friendly.

Nicole was so very helpful and professional she made the experience quick and easy and was so very helpful with everything I would definitely recommend her and her facility to anyone thanks again Nicole

I would recommend this storage facility to anyone. Josh was extremely helpful & informative!! Easy access and great location. Very clean units!!

I would differently recommend using this place for all of your storage and moving needs. The people and customer service .

Everything in the lease agreement was explained , also the facility is super clean . Management was very nice

I had an appointment with Nicole this morning to rent a climate controlled storage unit. She and Josh both were very thorough and knowledgeable going over paperwork and answering my questions. I was given the tour of the facility by Josh. He showed me the unit I was renting and how to use the lock and key. Unit was very clean and ready to move in. Both were a pleasure doing business with. Thank you both.

The staff made it very easy to rent a unit. It was fast and efficient! Unit was clean and easily accessible. Would recommend to any one!

Renting the unit was quick and painless, unit was clean and I feel like my stuff will be safe here

Been with them 2 years. Brittany is awesome.

Your rate may be guaranteed for a year but watch out month 13. You will receive an increase for certain! Mine was 7% increase when I already felt I was paying too much. There was a note on the door "gone to lunch" be back at 1:00. I waited for at least 45 minutes and no one ever showed up. Called the number listed on the door and got nowhere either. I wasted a couple of hours for nothing--awful customer service.

We've been doing business with Ada at Storage Xxtra for years. The facility is always well taken care of and clean. She is very friendly and attentive and goes out of her way to help. I'd give this review an Xxtra star if I could

I rented a unit in the spring due to putting our house on the market, and we are now in our final month of moving into our new house. Storage Xxtra in Villa Rica has been wonderful since day one, and I'm so thankful for that! If I ever need a unit in the future, I will be coming back for sure!

Yes my stuff is safe, yes it's clean but trying to pay my bill month after month is incredibly frustrating! Over one year as a customer and the billing systems online still does not work! Face it guys, you suck online.

I am a first time renter at a storage facility. I chose this company for its convenient location and reasonable price. The customer service I received was excellent! It was truly more than I had expected. The young lady was very thorough in her explanations, very patient with all my questions, and left me with the all important impression that she appreciated my business.

Friendly staff and great deal on climate controlled unit