Facility Reviews Summary

Andy, thanks for taking the time to write a review. Storage Xxtra takes reviews seriously and works hard to make sure all customers have a 5-star experience. When we miss that mark we want to know what happened. I understand your frustrations on the price increase. No one welcomes those, but they are a necessary part of any business. We do guarantee our rates for a full year, while most competitors will raise rates multiple times per year. We have compared our rates with the competition and feel we are very competitive in the market. The 'gone to lunch' situation is very concerning to us. Storage Xxtra managers are very aware of how valuable everyone's time is; one of Storage Xxtra's business tenets is 'don't waste your time or mine'. So we want to know when a customer has had a negative experience. We would like to get more details about this if you are willing to provide them. Specifically, what day did this occur? Did the manager ever come back? Thanks for your feedback Andy. We look forward to hearing from you. William Dawahare DM, Storage Xxtra

A.R., thanks for your candid comments. We do take all reviews seriously and have looked into the on-line payment system. It can be confusing at times and we are looking at ways to improve its functionality. I've been told by the manager that your issue was satisfactorily resolved. Thanks for your trust in Storage Xxtra and thanks for your comment. We appreciate it!