Unfair Business Practices
February 1, 2020
I was recently offered a larger office space in Storage XXtra. The office staff was very eager to get me to pay for the unit. I have been on a waiting list for the unit for 1.5 years. Finally, was informed a unit was available. The staff member was very very persistent in getting me to pay for the unit on that day. She stated I would be responsible for both offices and that I would be reimbursed once I cleared the other office. My problem with the matter was the new office was not ready. The light fixture was cracked, wires was hanging out of the wall, siding was missing, cabinets was dirty, the office was partially painted; walls painted, however trim was not. Dirt and gashes was all over trim ( I took pictures). Management insisted that I accept these arrangements or they could move on to the next person in line. I found their attitude to be very disrespectful and greedy. They wanted their money up front but refuse to fix their unit. I was told they would not paint the trim and replace the nasty carpet that had been used by previous tenant for five or more years. I have pictures of the carpet. They stated the office had been painted and no they would not paint the trim that was gashed and extremely dirty. There were also boxes installed by a tenant into the wall that is probably against code, however I was told they would cover them but would not remove them. Due to the attitude of the owner and the appearance of the office. I turned down the unity. It is my personal opinion that if It was someone else. These items would have been maintained. They were simple and inexpensive fixes.